Tracking order

At IzarGaze, we understand how important it is to know where your order is every step of the way. Since we do not offer a user account center, we have streamlined the tracking process to be as simple and transparent as possible. Below, you will find a step-by-step guide to tracking your Mice, Keyboards, or Headphones order from the moment it leaves our warehouse until it arrives at your doorstep.

Step 1: Locate Your Tracking Number

Once your order has been shipped, you will receive an email from [email protected] containing your unique tracking number. This email is sent automatically after your package is handed over to the carrier. Please check your inbox (and spam folder) for a message with the subject line: "Your IzarGaze Order Has Been Shipped." The tracking number will be clearly displayed in the email body.

Step 2: Choose a Tracking Method

You can track your package using one of the following reliable third-party logistics tracking websites. These services aggregate data from multiple carriers, providing real-time updates in a single, easy-to-read interface.

Option A: Use 17Track

17Track is a global package tracking platform that supports over 700 carriers worldwide. To use it:

  1. Visit 17track.net.
  2. Enter your tracking number in the search bar on the homepage.
  3. Click the "Track" button. The system will automatically detect the carrier and display the latest status of your shipment, including origin, transit scans, and estimated delivery date.

Option B: Use PackageRadar

PackageRadar offers a clean, ad-free tracking experience with support for over 1,200 couriers. To use it:

  1. Go to packageradar.com.
  2. Paste your tracking number into the input field.
  3. Press "Track." The website will provide a detailed timeline of your package's journey, from pickup to delivery, along with any customs or delay notifications.

Option C: Use AfterShip

AfterShip is another popular choice, known for its user-friendly dashboard and push notification features. To use it:

  1. Navigate to aftership.com.
  2. Enter your tracking number in the tracking box.
  3. Click "Track." AfterShip will show you the current location, estimated delivery window, and a map view of the route if available.

Step 3: What to Do If Tracking Information Is Not Updating

It is normal for tracking information to take 24–48 hours to appear after the shipment email is sent, especially for international orders. If your tracking number shows no updates after 48 hours, or if the status has not changed for more than 5 business days, please contact us at [email protected] with your order number and tracking number. Our team will investigate with the carrier and provide you with an update within 1–2 business days.

Important Notes

  • Your tracking number is unique to your order and cannot be used to track other packages.
  • Delivery times are estimates provided by the carrier and may vary due to customs processing, weather, or local holidays.
  • We do not store or manage tracking data on our website; all tracking is handled through the third-party services listed above.

We hope this guide helps you stay informed about your IzarGaze order. If you have any further questions, do not hesitate to reach out to [email protected]. Thank you for shopping with us!