Refund policy
At IzarGaze, we are committed to ensuring your satisfaction with every purchase of Mice, Keyboards, and Headphones. If you are not completely satisfied with your order, we offer a straightforward refund process in compliance with applicable consumer protection laws.
Eligibility for Refunds
You may request a refund within 30 days from the date of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Products that have been opened, used, or damaged due to customer mishandling are not eligible for a refund.
Non-Refundable Items
The following items are not eligible for refunds:
- Software or digital content that has been downloaded or activated.
- Products with tampered or missing serial numbers.
- Items purchased during clearance or final sale events, as clearly marked at checkout.
How to Initiate a Refund
To start a refund request, please contact our support team via email at [email protected]. Include your order number, the product name, and a brief description of the issue. Our team will review your request and provide instructions for returning the item.
Return Shipping
You are responsible for the cost of return shipping unless the item is defective or we made an error with your order. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items. Shipping costs are non-refundable.
Refund Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to post the funds.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us at [email protected] within 7 days of delivery. We will arrange a replacement or full refund, including return shipping costs, after verifying the issue.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please initiate a refund for the original purchase and place a new order for the desired product.
Contact Us
If you have any questions about this refund policy, please email us at [email protected]. We are here to help.