Faq

Frequently Asked Questions

Order & Payment

How can I place an order?
Simply browse our selection of Mice, Keyboards, and Headphones, add your desired items to the cart, and proceed to checkout. You will be guided through the payment process step by step.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and select digital wallets. All transactions are processed securely.
Can I change or cancel my order after placing it?
Orders are processed quickly. If you need to make changes or cancel, please email us at [email protected] as soon as possible. We will do our best to accommodate your request before shipment.

Shipping & Delivery

What are your shipping options?
We offer standard and expedited shipping. Delivery times vary based on your location and the shipping method selected at checkout. You will receive a tracking number once your order ships.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times will be calculated during checkout. Please note that customs duties or taxes may apply.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking link. You can use this link to monitor your shipment's progress.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused and unopened items in their original packaging. Please email [email protected] to initiate a return and receive instructions.
How long does it take to process a refund?
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.
What if my item arrives damaged or defective?
If your product arrives damaged or defective, please contact us immediately at [email protected] with your order number and photos of the issue. We will arrange a replacement or full refund at no extra cost.

Product & Support

Are your products genuine and new?
Yes, all Mice, Keyboards, and Headphones sold on IzarGaze are 100% genuine, brand new, and sourced directly from authorized distributors.
Do your products come with a warranty?
Most products include a manufacturer's warranty. Warranty periods vary by brand and product. Please check the product description for specific warranty details.
How can I contact customer support?
For any questions or assistance, please email us at [email protected]. Our team will respond within 24 hours on business days.